Online dispute resolution on the Chinese e-commerce platform "Taobao"

• Elena P. Ermakova

  Elena P. Ermakova. RUDN University Law Institute. Moscow. Russia

The article provides an overview of new forms of dispute resolution – optional online arbitration, which is currently conducted by private e-commerce platforms ("Taobao ODR", "Tmall ODR", "Jingdong ODR", "Gome ODR", etc.) providing crowdsourcing dispute resolution services. Chinese legislation and government policy on the Internet are among the most advanced in the world and include detailed and specific
provisions defining the relationship between e-commerce platforms, business operators and consumers in online transactions. All these provisions were enshrined in the Law of the People's Republic of China on Elec-ronic Commerce in 2019. The establishment of Internet courts in Hangzhou, Beijing and Guangzhou can also serve as an example of the PRC's state policy in this area. The Internet Court in Hangzhou, the first of a series of Internet courts opened throughout China, used the experience of Alibaba to become a pioneer of online dispute resolution reform. At the same time, Alibaba played a crucial role in the development and operation of the Internet Court in Hangzhou, which emphasized the willingness of the PRC government to work with influential private entities to carry out judicial reform.
Keywords: PRC law, alternative dispute resolution, online dispute resolution, platform justice, artificial intelligence, Taobao platform; e-commerce platform, Alibaba company.